6. Right of withdrawal, returns and refunds
6.1. You may cancel your contract without any penalty and without specify any reason, within fourteen (14) days, starting from the day you or a third party, different form the courier and selected by you, acquires the material possess of the goods.
If you withdraw from the contract, you will be refund of all the payments you made to us, including shipping costs (except for additional costs derived from your possible choice of a kind of shipping different from the one less expensive kind of standard shipping we offer), without undue delay and, in any case, by and no later than 14 days from the day we've been informed about your decision to recede from the contract. The refund could be put on hold beyond the 14 days if you prove that the goods have been sent back or if we receive them, depending on which situation occurs earlier. In case of a multiple batches shipping, the effective time period (14 days)will be considered starting from the delivery date of the last batch.
6.2 To withdraw from the contract, you have to inform us at
l'Opificio - Opificio Serico Fiorentino srl
Via Martiri della Libertà, 42 - 10131 Torino
+39 011 9298376
of your decision to withdraw from this contract through an explicit declaration (e.g. submitting the Withdrawal Form, sending us a letter via post, fax or email).
6.2.1 To cancel an order you can use the Return Form present in your page My Orders in the section My Profile or any other explicit declaration to email@example.com.
We shall confirm you via email that we received your request of Return.
If the product is in the phase of being delivered, the order cannot be cancelled: you should return the product once you received it.
In order to withdraw from the contract after receiving the products, you should fill in the Return Form (enclosed pdf file) and return us the products you received, consigning them to the courier for the delivery without undue delay and in any case within 14 days starting from the day in which you inform us about your decision to withdraw from this contract.
You can return the purchased product/s by informing us within 14 working days starting from the day of delivery. The return policy, regulated by these conditions of sale, does not apply to those products that are customised and/or manufactured on a single order basis.
In order to proceed with the return, you can fill in online and send us the Return Form or any other kind of explicit declaration at firstname.lastname@example.org or to l’Opificio – Opificio Serico Fiorentino srl, Via Martiri della Libertà, 42 – 10131 Torino. In case you choose to fill in and directly send us online the Return Form, we shall confirm you via email that we received your request of return. In case you choose, however, to send another notice of return, the burden of proving the proper and timely exercise of the right of withdrawal, will weigh on you.
Terms are being respected if you return the products before the due period of 14 days.
6.3 You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
6.4 Effects of withdrawal
If you withdraw from this contract, you will be refunded the whole amount you paid us, shipping fees included (except additional costs deriving from your eventual choice of a different kind of delivery from the standard one we offer), without undue delay and in any case within 14 days starting from the day in which you inform us about your decision to withdraw from this contract. You will not incur any fees as a result of such refund.
6.5 If the courier was selected by you and therefore not among the ones proposed during the purchase process, all the damage risks will be transfer to you already during the delivery to the shipper phase, preventing any complaint about the external characteristics of the good delivered. In this case, each complaint should be made by you directly to the shipper. The only costs you will be charged of are the ones of return of the purchased goods (€ 6.90 Italy, € 15.00 abroad, € 25.00 USA), unless we have specifically exempted you in writing by such expenses when purchasing the product, and to the additional condition that you use the courier we specified on the Return Form. Such form will be included in the package. If you decide to use a different way of shipping from the one we suggest, the refund shall be suspended until receipt of the goods or until the system demonstration by the consumer of having sent back the goods.
6.6 If you decide to use the courier we specified in the Return Form, you shall not pay in first person the shipping fees. Shipping fees will be directly paid by us on your behalf, releasing you in such way from any payment obligation with the courier. l’Opificio, to pay the return, will deduct from your refund a forfeit amount equal to the standard shipping fees of purchased products. Furthermore, from the moment you will return the product to the courier we specified on the Return Form, we will relieve you from any duties in case of loss or damage of the product during transport.
6.7 If you decide to use a different way of shipping from the one we specified on Return Form, you shall pay shipping fees in first person for the return of the products. In such case, you will be refunded also a forfeit amount equal to the standard shipping fees of purchased products, whereas you will not be refunded potential additional expenses you had for choosing a different and/or faster shipping than the standard one. In this case you will not be relieved from duties in case of loss or damage of the product during transport, due to a negligent choice of the courier and/or the way of transport.
6.8 The right of withdrawal – besides the compliance with terms and conditions described in 6.1, 6.2, 6.3 and 6.4- is intended correctly exercised when are respected also all the following conditions:
a) the Return Form directly transmitted online via shop.lopificio.com or different explicit declaration stating your willing to terminate the contract should be correctly filled in and transmitted to us within fourteen (14) days from the reception of the products;
b) the products should be returned complete and should not have been used or washed;
c) the identification tag should still be attached to the products as integral part of the goods;
d) the products should be returned with their original packaging;
e) the products should be returned to the courier within fourteen (14) days, starting from the day you transmit us your decision to terminate the contract;
f) the products should not be damaged.
6.9 If the right of withdrawal will be exercised following the terms and conditions here described, we will provide to refund you the potential amount already cashed in for the purchasing of the products, according to the terms and conditions provided.
6.10 We will refund you as soon as possible, and in any case, within fourteen (14) days starting from the day after we received your return request. Once verified terms and conditions of your request according to the above conditions, we will provide you with the refund.
7. Terms and Conditions of Refund Policy
7.1 After the return of goods, we will provide to the necessary inspection relating to term and conditions specified in paragraph 6. If the verification is positively concluded, we will send you via email the relative confirmation of the acceptance of the goods as returned. In case the inspection will not be positively concluded, we will communicate you via email the noticed existence of a decrease in value of the returned goods, resulting from your lack of compliance with the conditions described in paragraph 6.7. At the same time, we will communicate you the amount that will be deducted to the amount you paid for the returned goods; provided that, as an alternative, you can reacquire –at your expenses- the goods in the conditions they have been returned.
7.2 Whichever payment method you used, the refund, entire or partial, will be done in the shortest time possible within fourteen 14 days starting from the day we received your request to exercise your right of withdrawal, only after having verified the correct execution of your right of withdrawal and the conditions of the returned goods.
7.3 We will refund you by the same payment method you used in the purchase, unless you expressly asked us to use a different payment method, and provided that you should not pay a further amount as a consequence to the refund. If the addressee of the goods specified when placing the order does not correspond to who made the payment for its purchase, the refund, in case of right of withdrawal’s exercise, will be made in any case to who made the payment.
7.4 The value date of the refund is the same of the charge, so as you will not have any loss in term of bank interests.
7.5 We designate since now UPS (http://www.ups.com/) as courier for returning the goods. Through UPS, using the pre-printed sticker provided in the parcel containing the products, you can return the goods without paying in first person the necessary fees. According to the terms and conditions related to the exercise of the right of withdrawal, this way allows us the direct payment on your behalf of the return shipping fees, relieving you from any payment duties with the courier. Furthermore, such method permits to track the exact location of the package at every moment of the shipping process, relieving you from any duties in case of loss or damage of the goods during the transport.
7.6 As stated before in paragraph 6.7, if you decide to return the goods via a different courier from the one we specified, shipping fees and duties for potential loss or damage of the goods, will be on your charge. Furthermore, if you decide to use a different way of shipping from the one we suggest, the refund shall be suspended until receipt of the goods or until the system demonstration by the consumer of having sent back the goods.