FAQs

1. l'Opificio
l’Opificio is a family company created in 1998 by the brothers Paola, Barbara and Federico Bertoldo. We design and produce high-end fabrics and velvets for furnishing and interiors 100% Made in Italy with zero formaldehyde nor any heavy metal. We are based in Turin

Why does l’Opificio produce without Formaldehyde? What does it mean to produce Textile with zero formaldehyde?
Formaldehyde is an extremely toxic substance for the human being and the environment. In 2004 the IARC has included Formaldehyde among the Group 1 Substances (cancerogenic).
l’Opificio sustainable textiles use only high-quality fibres, carefully selected, produced respecting the animals and the environment. This is the best way to respect the human being in its world.
l’Opificio is proud to be “formaldehyde-free” proposing beautiful and healthy textiles without any compromise in the design.

 

2. The Products: Jacquard Fabrics, Velvets, Cushions, Quilts, Bed Spreads, Pouf and Fashion

What can you do with l’Opificio produced Fabrics and Velvets for furnishing?
l’Opificio Fabrics and Velvets are technically and qualitative designed and produced for Furnishing, Upholstery, Decoration. Curtains and Tapestry.
All l’Opificio Jacquard Fabrics and Velvets have an excellent resistance to abrasion (Martindale), to the nail and to the light which, combined with a timeless design, make the collection unique.
All l’Opificio Fabrics and Velvets are perfect not only for the sofas, armchairs and couches in general, but also for Curtains, Decorative Cushions, Quilts, Bed Spreads and Fashion.

 

3. What can you do on b2b.lopificio.com

The b2b.lopificio.com platform offer the possibility to request availability of the Jacquard Fabrics and Velvets for furnishing, of the Cushions, Quilts and bespoke or prompt delivery Home Haute Couture. Your commercial rep will support you in finalising the order, payment and delivery.
The b2b.lopificio.com platform is the virtual catalogue where you can preview the new collections, dedicated campaigns, all Jacquard Fabric and Velvet collections, show-windows previews and the possibility to book a videocall with your commercial rep.
On the b2b.lopificio.com you will visualise the collection catalogues with the reserved price to you, after your registration and our authorisation.

May I ask for the bespoke service?
Registering on our  b2b.lopificio.com platform you will have access to all the services offered by l’Opificio. including the Bespoke Service, or you can contact directly l’Opificio via the mail b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

Can I save the products I prefer in the Wish List and view them later?
Yes, you can. You can save your preferred products in your Wish List and view or share them later.

How can I find the nearest retailer to me? 
You can contact us at  b2b@lopificio.it indicating your town. We will respond as soon as possible with the relevant information

What about the use of the Surfing Filters?
The Surfing Filters allow you to sharpen your research for:
Fabrics and Velvets: Collections, Pattern, Colour and Categories
Cushions, Home Couture: Collection, Pattern, Colour, Dimension, Form and Model
When using the filters, dimensions and price in the section Cushions, different products in terms of price and dimension could be proposed. Thanks to the multiple possibilities of choice, also apparently not complying products could be shown. Clicking inside each single product shown you will be able to select the exact cushion corresponding to the parameters chosen

The colours seen on the screen are real?
Although l’Opificio makes any attempt to guarantee that the pictures shown on the web are faithful reproduction of the original product, including the use of any technical means to reduce inaccuracy, differences can arise due to the use of a computer screens with different technical characteristics and resolution. Therefore, l’Opificio is not responsible for eventual photographic inaccuracy of the products because of the technical characteristics mentioned above, as these pictures are only explicative.

Can I buy samplings of Fabrics and Velvets for upholstery?
Of course, accessing the colour variant chosen, scrolling the page, you will find the box dedicated to the purchase of samplings. Follow the instructions.
You can buy up to 5 cuttings for 10,00 Euros + delivery costs, which will be accredited to your cart, when purchased.

What about delivery time?
Cutting will be prepared in few days.

 

4. Jacquard Fabrics and Velvets for furnishing and upholstery

Can I receive a catalogue of your Fabrics and Velvets?
All collections and colour variants of l’Opificio Jacquard Fabrics and Velvets are visible on our platform  b2b.lopificio.com accessing the dedicated section: fabrics

Which is the minimum quantity I have to buy?
You can start to buy from 1 meter only. The indicated price refers to 1 m of textile
For those collections sold in rolls, it is clearly specified on the product sheet.

What do we mean by width and length of a textile?
Textiles have a width that is the distance between the two selvedge (edge) and a length that corresponds to the quantity of textile bought.
Roll length is normally between 30-50m

Which is the length of a Textile?
Our textiles have a width from 125cm up to 140cm except those in double-width that measure 290cm.
The width is always indicated in the product sheet
On the product sheet entering in “Details” you will find all technical information, beside the width, the martindale, the repeat, the weight, the suggested use, and the care instructions.

What do we intend with the repeat of a Textile?
With repeat we intend: every how many centimetres a pattern is repeated horizontally (horizontal repeat) and vertically (vertical repeat).

Do you sell Rolls?
Yes, l’Opificio sells by cut-length service, roll and bespoke

Can I buy Fabric and Velvets samplings?
Of course, accessing the colour variant chosen, scrolling the page, you will find the box dedicated to the purchase of samplings. Follow the instructions.
You can buy up to 5 cuttings for 10,00 Euros + delivery costs, which will be accredited to your cart, when purchased.

What about delivery time?
Cutting will be prepared in few days.

What about delivery time for Fabrics and Velvets?
When the textiles are available, delivery follows in 2/3 working days from order definition. In case the fabric or velvet required should not be available, your commercial rep will inform you about the foreseen delivery date.

Do you have also fire-retardant Fabrics and Velvets?
Yes, you can see the collections choosing the filter” Contract”.  You will see all our Fire-retardant Jacquard Fabric collections, which correspond to the Italian fire-retardant classification Classe 1 Italia.
Our furnishing Fabrics and Velvets can undergo fire-retardant treatments, if the client requires and by him.
It is responsibility of the client to check that the purchased textiles are in line with the legislation of the country in which they are going to be used.
For more information, please contact your commercial rep via email at  b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

 

5. Cushions and Soft Furnishing

Can I receive a catalogue of the cushions and soft furnishing?
You can see various cushion models made with our collections in the dedicated section: cushions

May I request a bespoke cushion, quilt or home accent with different dimensions and/or Textile among those proposed?
Yes. Please contact your commercial rep via mail at  b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

May I buy only the Cushion covers?
Yes. Please contact your commercial rep via mail at  b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

Which is the minimum order for the Cushions?
Please contact your commercial rep via mail at b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

What is the lead time for my soft-furnishing order?
Each product is made to order. Orders will be delivered within a maximum time of 30 (thirty) working days.
Delivery date are based on the production process (when required) and depend on the availability of the chosen product and on the typology of the chosen article.
In many cases the product will be processed based on your order, therefore the delivery date depends on the artisanal production process which requires care of details and an ad-hoc production. l’Opificio commit to respect the lead time indicated.
The above-mentioned lead time can be different in case of festivities, company holidays or due force majeure.

6. Quilts, Bed-Covers, Bed-runners

How and what is the filling of your Quilts?
l’Opificio quilts standard filling is fixed, in hypoallergenic Dacron 100gr

How should I choose the dimensions of a Quilt, Bed-cover or Be-runner? Can I have it bespoke?
Please contact your commercial rep via mail at  b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

How should I wash l’Opificio soft-furnishings?
The maintenance care of your article includes few easy rules: first of all, dry cleaning in a qualified professional laundry. Cushions, Quilts and Bed-covers will require a protective quilt made with a thread to baste before treatment.

What is the lead time for my soft-furnishing order?
Each product is made to order. Orders will be delivered within a maximum time of 30 (thirty) working days.
Delivery date are based on the production process (when required) and depend on the availability of the chosen product and on the typology of the chosen article.
In many cases the product will be processed based on your order, therefore the delivery date depends on the artisanal production process which requires care of details and an ad-hoc production. l’Opificio commit to respect the lead time indicated.
The above-mentioned lead time can be different in case of festivities, company holidays or due force majeure.

7. Registration and Account management
How can I register and cancel my registration to the Newsletter?
Scrolling the Homepage of our  b2b.lopificio.com, platform you will find the section dedicated to the Newsletter registration

Registering to the Newsletter is for free?
You can register to l’Opificio Newsletter for free, no compulsory purchase is therewith included, it offers you the possibility to be kept up to date with all our promotions.

The Newsletter registration can be cancelled?
You can cancel your registration at any time, directly from the Newsletter

How can I change Newsletter settings?
These changes can be made from the newsletter itself by clicking on the “Unsubscribe” button. Remember that if you unsubscribe you will not be updated anymore about our exclusive promotions.
Dimenticare la password non comporta alcun problema: basta cliccare su ‘‘Accedi’’ (in alto a destra), scegliere l’opzione “Password dimenticata” ed inserire due volte la nuova password. Riceverai un’e-mail contenente un link da cliccare che ti consentirà di confermare la nuova password.

How can I recover my password to the registration on the site?
No problem if you forgot your password: you just have to click on “Log in” button (up-right side) and choose the option “Forgot your password” and insert twice the new password. You will receive an email with a link to confirm the new password of your account.

How can I change data on my account?
Change or update your personal data is quick and easy: after logging in, you just have to click on “My Account” (up-right on our website) and modify the data in the different sections. All changes will be done by clicking on “Save” button.

What about the Privacy?
l’Opificio give great importance to the security of the data and to request of using them according to the stringiest law indications about the data protection. (Circular Art.13 del Reg. UE n. 679/2016)
More detailed information can be found in the section Privacy policy. As to exercise your right as per Art. / of the Privacy Codex, the client can contact: l’Opificio Via Martiri della Libertà, 42 10131 Torino

How can I contact you for assistance on your products?
For any assistance please contact your commercial rep via mail at  b2b@lopificio.it or call the number  +390119298670, or via Whatsapp at the number  +39 3482901199 for Italy or at the number  +39 3756529785 from a Foreign country. We will answer the soonest.

8. Care and Maintenance

Can we wash l’Opificio Fabrics, Velvets and Soft-furnishing?
The maintenance care of your article includes few easy rules: first of all, dry cleaning in a qualified professional laundry. Cushions, Quilts and Bed-covers will require a protective quilt made with a thread to baste before treatment.
For articles in Cotton Velvet any marks due to the time passing can be easily eliminated by steaming it without putting the iron directly on the piece itself.
We suggest only for fire-retardant textiles to wash them in the washing machine, temperature lower than 30o delicate wash, ½ load and gentle spin.

9.Technical Problems

I Have technical problems navigating the website. What should I do?

For any problems we suggest you to make sure that your operating system (e.g. Windows Vista, Mac OS X) is provided with the latest updating and patch.
If the problem persists, write at shop@lopificio.it specifying if possible:

• Operative system (e.g.: Windows XP, Mac OS X)

• Browser (e.g.: Internet Explorer 7, Firefox, Safari)

• Description of the error occurred (you can enclose a screenshot).